THE UNITY MAKERS WAY

We understand that when you choose Unity Makers furniture, you don’t merely expect it to be functional.  It has to reflect your lifestyle, your appreciation of design, your eye for detail.  We know that you want furniture that will stand the test of time and age beautifully.  We pledge our commitment to all of these principles.

PAYMENT

We require a 50% deposit on all orders (including VAT), with the balance due on delivery. We accept payment via cash, cheques, bank transfer, credit and debit cards, and MPesa. The prices shown on our website are exclusive of VAT.

DELIVERY

All Unity Makers furniture is delivered with care directly to your home. When your furniture is ready to be delivered, our team will contact you to confirm delivery address and timing. Delivery is free within Nairobi. Please contact us at sales@unitymakers.com for a quotation on delivery outside of Nairobi.   
We make our deliveries on Tuesdays and Fridays only.  
An adult (at least 18) needs to take delivery of the items, and sign for receipt of it.  Please ensure that it is safe for our delivery people to enter your premises (e.g. dogs locked up).  Our delivery team cannot move existing furniture, nor handle electronic equipment.  Please advise if there are specific complications regarding delivery to your home, e.g. 4th floor, no lift, narrow staircase, etc.

WARRANTY

We stand behind the quality of our products. To that end, Unity Makers warrants that our furniture will be free of manufacturing defects for a period of one year from the date of delivery. If during the course of the first year of service any problem arises due to a manufacturing defect, we will repair or replace the piece at our expense. The full warranty agreement will be delivered with your furniture.

CANCELLATION

In the case of a cancellation, deposits for made-to-order furniture are non-refundable in order to compensate for usage of materials.
For all other items, cancellations prior to delivery will be accepted if made within 5 days of the date of the order.  In such an instance, the deposit paid will be refunded within 14 days of cancellation.

RETURNS & EXCHANGES

We will work with you every step of the way to ensure we meet your expectations.  As each piece of Unity Makers furniture is made to order, we cannot accept returns or exchanges.

DESIGN & PRODUCTION

Any ammendments after design approval will be made at the cost of the client. 

Unity Makers LLP holds the rights to all designs that are produced.